Terms of use
Last updated 19 October 2026
Stamgæst (stamgaest.com) helps cafés and restaurants read and reply to their Google reviews. These terms apply when you use Stamgæst. By creating an account or using the service, you accept them.
Who we are
Stamgæst is run by Sebastian Neerup Jensen & Magnus Bruun, Denmark. You can always contact us at kontakt@stamgaest.com.
Who can use Stamgæst
Stamgæst is for businesses. You must use the service on behalf of a café, restaurant or similar business, and you must be allowed to reply to the business's reviews and manage its Google profile.
Your account
- Keep your password safe, and only share it with people who may reply on behalf of the business.
- You are responsible for what happens through your account.
- If you think someone else has access, change your password right away and write to us.
What the service does
Stamgæst fetches your business's reviews from Google, writes draft replies with an AI model, and lets you edit and send them. We keep developing the service, so features may be changed, added or removed.
AI drafts and your responsibility for replies
- The drafts are written by an AI model. They may contain mistakes, be inaccurate or strike the wrong tone.
- You must read and approve every reply before it is sent. We never send a reply without your approval.
- The reply you send is your business's reply. You are responsible for its content, also when it is based on a draft from us.
- Do not include personal information about guests in your replies beyond what is already in the review.
Stamgæst uses Google's services to fetch reviews and send replies. When you use Stamgæst, Google's own terms and policies for reviews and replies also apply. Stamgæst is not affiliated with or endorsed by Google. Google may change or limit its services, which can affect what Stamgæst can do.
What you may not do
- Try to access other customers' data or parts of the service you do not have access to.
- Use Stamgæst to write fake reviews, harass guests or send unlawful content.
- Overload the service, extract data from it automatically or get around its limits.
- Resell the service or give others access to it without our consent.
If you break these rules, we may close your access.
Price and payment
The price and payment terms are set out in the agreement we make with you. We never change an agreed price without telling you at least 30 days in advance.
When you want to stop
You can stop at any time by writing to us. We can stop the service for you with 30 days' notice, or immediately if you break these terms. When you stop, we delete your data as described in the privacy policy.
Your data
Your replies and your business's information belong to you. We only use them to provide the service. How we handle information is described in our privacy policy.
Operation and liability
- We do our best to keep Stamgæst working and available, but we cannot promise that it is always up or free of errors.
- We are not liable for indirect losses, such as lost revenue, or for the consequences of the replies you send.
- Our total liability to you cannot exceed the amount you have paid for the service in the past 12 months.
Changes to these terms
If we change these terms, we update this page and the date at the top. If a change matters to you, we will tell you by email at least 30 days before it applies.
Governing law
These terms are governed by Danish law. If we cannot agree, the matter will be settled by the Danish courts.